Shipping & Returns
The Consumer Protection (Distance Selling) Regulations 2000 (SI 2334/2000) introduces a cooling off' period, i.e. a right for you to cancel your order. Note that this is nothing to do with the Sale of Goods Act, which deals with 'faulty' products
If your purchase is faulty, we'll deal with this under our normal returns procedure.
If you've received goods and have simply changed your mind about purchasing them, you may return the goods to us for full credit, without a re-stocking fee, strictly subject to the following conditions:
The item(s) is in stock condition i.e. as it was when it was delivered to you. You inform us of your desire to cancel within seven working days of receipt of the product(s). You can contact us via email, or by post to tell us this. The goods are not made to the consumer's specification or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. You pay the return delivery charges, by using a method of your own choosing. Goods are returned as soon as possible in order that your credit can be actioned within 30 days. Goods are returned in a re-saleable condition and in their original packaging. If goods are refused by us, because the above criteria is not met, we'll return them to the customer and also charge the customer for the value of the carriage.
Please note that these regulations are applicable for private customers only. All business/corporate customers are covered by our standard Terms and Conditions.
Delivery Charges All prices on our website are exclusive of delivery charges which will be added to the price of the products at our checkout. Delivery prices quoted are for most UK Mainland addresses. Northern Ireland(BT), Isle of Man(IM), Scottish Highlands and Orkney Isles(PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles(HS, ZE) will incur additional charges (e-mail us for a quotation) and may also experience delivery delays. AM/PM and Saturday deliveries are optional and will also incur additional charges. These can be obtained upon application.
Delivery Times
Delivery of products will normally be made within 3-5 working days from clearance of payment. We will endeavor to deliver goods within the times stated online but goods are subject to making up and delay in delivery of goods is sometimes outside our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we are temporarily out of stock, we will notify you of this position and you should allow up to 14 days for dispatch of the goods. For delays of more than 14 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.
YOUR RETURN DELIVERY:
Once you have contacted us to inform us of the return, please return the goods to us using your choice of carrier at the address displayed on our contact us page.
